Shipping Terms and Methods

Orders are delivered only within the controlled territory of Ukraine.

Delivery methods

We offer the following ways to receive your order:

• Nova Poshta (branches and parcel lockers);
• Rozetka Delivery (Rozetka pickup locations);
• Door-to-door delivery by Nova Poshta courier;
• In-store pickup — Kyiv, Holosiivska St., bldg. 13.

1. Delivery via Nova Poshta

Delivery to a branch or a parcel locker

• Free shipping on orders of 900 UAH or more.
• For orders totaling up to 900 UAH, the Buyer is responsible for shipping costs in accordance with Nova Poshta's rates.

Estimated delivery time

1 to 3 business days from the time the order is handed over to the carrier.

You can track the status of your package using this service: Nova Poshta Tracking

2. Rozetka Delivery

Delivery to Rozetka pickup locations

• Free shipping on orders of 900 UAH or more.
• For orders totaling up to 900 UAH, the Buyer is responsible for delivery charges in accordance with Rozetka Delivery's rates.

Restrictions

• The maximum weight of a package is 15 kg;
• Maximum volume: 30 volumetric kilograms.

Shelf life

• At Rozetka stores—10 calendar days;
• At Rozetka franchise stores—5 to 16 calendar days (depending on the payment method).

Estimated delivery time

2 to 5 business days from the time the order is handed over to the delivery service.

Once your order arrives, you'll receive an SMS or a Viber message.

You can track the status of your package using this service: Rozetka Delivery Tracking

3. Targeted Delivery

Delivery to a specific address is handled by a Nova Poshta courier.

The cost of door-to-door delivery is always paid by the Buyer in accordance with the carrier's current rates.

Estimated delivery time

2 to 4 business days from the time the order is handed over to the carrier.

You can track the status of your shipment using this service: Nova Poshta Tracking

4. Pickup

You can pick up your order for free at our store located at:

Kyiv, Holosiivska St., bldg. 13

After you place your order, a manager will let you know when it is ready for pickup.

Order Shipping Schedule

We process and forward orders to the delivery service according to the following schedule:

• Monday through Friday until 4:00 p.m. — orders are shipped on the same day they are placed.
• Monday through Friday after 4:00 p.m. — shipments are processed the next business day.
• Orders placed on Saturday or Sunday are shipped on Monday.

Shipping Cost

The actual shipping cost is determined by the carrier and may depend on:

• the weight of the package;
• dimensions of the shipment;
• the delivery location;
• the logistics company's current rates.

If you have any questions about shipping costs, we recommend that you check with an online store representative when placing your order.

Delivery Times During Martial Law

Due to the martial law in effect in Ukraine, actual delivery times may be longer than usual.

Possible reasons for delays may include:

• air raid alerts, during which branches and sorting centers temporarily suspend operations;
• traffic restrictions during curfew;
• power outages or communication disruptions;
• the security situation in a specific region or community.

We are doing everything we can to process and ship your order as quickly as possible.

You can track the current status and estimated delivery time using the express waybill number (TTN) on the website or in the mobile app of the respective delivery service.

The moment an order is received

When you receive your order, we recommend that you check the packaging for damage, ensure that all items are included, and verify that there is no visible damage to the merchandise in the presence of a delivery representative.

Once an order has been received without any comments, claims regarding external damage to the packaging or the completeness of the order may be subject to the rules of the relevant carrier.

What to Do If a Package Is Lost

Until the order is delivered, the Seller and the logistics company are responsible for its safety.

If you have not received your package by the specified date, we recommend that you do the following:

1. Check the shipment status using the waybill number on the carrier's website or in its mobile app.
2. Please contact the online store manager if the package status has not changed for a long time or if delivery takes longer than the estimated time frame.
3. Please wait until the internal investigation is complete. The seller will contact the logistics company directly to locate the shipment.
4. If a package is officially declared lost, the Buyer has the right to choose one of the following options:
   • reshipment of the goods;
   • A full refund.

Contact Information

If you have any questions about the delivery of your order, please contact the online store's customer service representatives:

Phone: +38 (068) 364-44-05

Phone: +38 (093) 014-87-62

Viber and Telegram —at the numbers listed.