{"id":47590,"date":"2025-11-20T16:24:14","date_gmt":"2025-11-20T14:24:14","guid":{"rendered":"https:\/\/kyivcityroast.com.ua\/frequently-asked-questions\/"},"modified":"2026-04-05T23:43:01","modified_gmt":"2026-04-05T20:43:01","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/kyivcityroast.com.ua\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to place an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can order coffee online or by phone. To do this, you need to decide on the position, volume and grind, add the selected product to the cart. After that, provide your contact information and choose a convenient payment and delivery method. If you need advice on choosing coffee or ordering, our manager will be happy to help. <\/span><\/p>\n

Contacts for consultations and registration can be found here: <\/span>https:\/\/kyivcityroast.com.ua\/contact\/<\/span><\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can pay for your order in several ways:<\/span>
<\/span> – upon receipt at a Nova Poshta or Rozetka Delivery branch<\/span>
<\/span> – by transfer to a bank account (details are available at the time of placing the order);<\/span>
<\/span> – by bank card online through the LiqPay system;<\/span>
<\/span> – in cash if you choose a pickup from the office on vul. 13, Holosiivska Street.<\/span>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay to a current account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. Details are available in the order form <\/span>
<\/span>Name of the recipient: <\/b>Malyshenko Vita Anatoliivna<\/span>
<\/span>IBAN<\/b> UA493052990000026001035038113<\/span>
<\/span>TIN\/EDRPOU.<\/b>: 3665602846<\/span>
<\/span>Beneficiary’s bank<\/b>: JSC CB “PrivatBank”<\/span>
<\/span>MFIS<\/b> <\/span>bank:<\/b> 305299<\/span><\/p>\n

After payment, please inform the manager about the payment for a quick dispatch of the order.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you accept online card payments?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we work with Visa and Mastercard through the LiqPay payment system. Just select this method during the checkout process and make a payment without leaving the website page. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the delivery options?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We deliver across Ukraine via Nova Poshta and Rozetka Delivery. You can choose delivery to a branch, targeted (courier) delivery or pickup from Rozetka stores. Important information on weight restrictions and shelf life is available on the company’s website in the Delivery and Payment section <\/span>https:\/\/kyivcityroast.com.ua\/oplata-i-dostavka\/<\/span><\/a> .<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much does delivery cost?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For orders over UAH 900, delivery to Nova Poshta or Rozetka Delivery is free of charge. If the amount is less, delivery is made at the carrier’s rates. Courier delivery is paid by the recipient regardless of the amount. Delivery by pickup is free of charge. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow fast do you ship orders?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our approach ensures that you will have the freshest coffee!<\/span><\/p>\n

Orders placed on weekdays before 16:00 are shipped the same day.<\/span><\/p>\n

Orders received after 16:00 or on weekends are sent the next business day. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pick up the order myself?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. You can pick up your order free of charge at our office at ul. 13, Holosiivska Street and pay in cash or by card. <\/span><\/p>\n

Pickup takes place upon prior agreement on the date and time of receipt of the order. Pickup of orders takes place on working days Monday-Friday from 9.00 to 18.00. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I order coffee grinding?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course. We offer free grinding when ordering; just indicate the method of preparation (espresso, filter, turk, etc.) in the note or tell the manager. We prepare and send the grind on the day of the order to make the drink as flavorful as possible. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs your coffee fresh?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We roast our own coffee and ship it on the day of the order. The production is certified, so quality control is carried out at all stages. We supply only freshly roasted beans and guarantee their high quality. <\/span>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many types of coffee do you offer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The assortment of Kyiv City Roastery consists of more than 30 varieties of coffee: single-origin, classic and author’s blends, decaffeinated coffee of various roasting degrees. You will always have a choice when choosing espresso or filter coffee. <\/span>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat does \"certified roasting\" mean?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We have been roasting high-quality coffee since 2012 in compliance with international standards. During this time, the company has become a partner of more than 4000 coffee shops and thousands of private customers. Certification guarantees quality control of each batch. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the difference between renting a coffee machine for business?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Kyiv City Roastery provides professional coffee machines for rent on condition of regular orders of our coffee. The price includes delivery, installation of the equipment, its setup, and maintenance. This allows businesses to use professional equipment without high initial costs. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the terms of free coffee machine rental?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The size of the minimum coffee order depends on the configuration: to get a coffee machine for free, it is enough to buy 15 kg of coffee per month; a set of “coffee machine + hopper grinder” is provided for the purchase of more than 20 kg of beans per month; a set of “coffee machine + direct grinder” – from 30 kg; a filter coffee machine – from 7 kg. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat coffee machines are available for rent?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We offer professional, multi-boiler and filter coffee machines. Multiboiler models allow you to prepare several drinks at once and are ideal for large establishments, while filter coffee machines are optimal for offices and conference rooms. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the terms of renting a coffee grinder?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The terms depend on the type of equipment: a coffee machine is provided for purchases of 15 kg of coffee per month, a hopper grinder – from 5 kg; sets with a coffee machine – from 20 kg or 30 kg (a direct grinder is included with the coffee machine). The price includes installation, setup, and regular maintenance. <\/span>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you provide service and repair of leased equipment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. All rented coffee machines and grinders receive regular maintenance and cleaning, and in the event of a breakdown, we will promptly replace the equipment or provide a temporary coffee machine to keep your business from stopping. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to order coffee in bulk?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To buy coffee in bulk, just leave a request on the website. A manager will contact you for consultation and ordering. The minimum batch for the wholesale price is 5 kg, within which you can combine different varieties. <\/span>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the minimum order volume for wholesale buyers?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Orders of 5 kg or more are considered wholesale. Large batches save money and ensure the continuous availability of fresh coffee. <\/span>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat packaging is available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The standard packaging of our coffee is 1 kg, but if necessary, we can also offer 0.5 kg or 0.25 kg. For wholesale customers, individual labeling is available (Private Label service). <\/span>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the Private Label service?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If your establishment wants to have its own branding, we offer the Private Label service – packaging and labeling of coffee under your brand. This is a great opportunity to stand out and emphasize the individuality of your business. <\/span>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer tasting sets?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. For those who are undecided, we offer a tasting set of six different 60 grams of coffee. This allows you to try different flavors and choose your favorite. <\/span>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have any gift certificates or sets?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We have gift sets of coffee, merchandise, and purchase certificates. They will be a great gift for your loved ones or colleagues. The Gift Certificates section is available in the store. <\/span>
<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is Barista School?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We provide training for baristas with and without experience. The courses are held in small groups (up to three people), under the guidance of practicing specialists. Upon completion, a certificate confirming the skills acquired is issued. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan beginners enroll in barista school?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. The training is designed for both beginners and experienced baristas. The program includes coffee theory, equipment operation, drink preparation, and latte art. Contact our managers to find out more about the dates and cost. <\/span>
<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are your working hours and how can we contact you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We work from Monday to Friday from 09:00 to 17:00. Consultations can be obtained by calling one of the following numbers <\/span>https:\/\/kyivcityroast.com.ua\/contact\/<\/span><\/a>as well as via Viber and Telegram.<\/span>
<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I store coffee beans or ground coffee?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To keep coffee fresh for longer, store beans and ground coffee in an airtight container in a cool, dark place away from heat and direct sunlight. It is not advisable to store coffee in the refrigerator, as moisture and odors quickly spoil its flavor. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/circle><\/rect><\/mask><\/path><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I don't like the coffee or need to return it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can return the product or exchange it for another one within 14 days after purchase, provided that the product is in good condition, undamaged packaging and shows no signs of use. If you have unpacked the coffee and used no more than 50 grams, we can also offer a replacement. To arrange a return, please contact your manager, who will provide you with the address for shipment and help you arrange a refund. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently asked questions How to place an order? You can order coffee online or by phone. To do this, you need to decide on the position, volume and grind, add the selected product to the cart. After that, provide your contact information and choose a convenient payment and delivery method. If you need advice on […]<\/p>\n","protected":false},"author":10855,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-47590","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions (FAQ) of the Kyiv City Rostery<\/title>\n<meta name=\"description\" content=\"Frequently Asked Questions and Answers" for Kyiv City Roastery: find out how to place an order, what payment and delivery methods are available, return policy, coffee equipment rental, and useful tips on choosing, storing, and tasting freshly roasted coffee.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kyivcityroast.com.ua\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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